Terms of Service

These Terms of Service ("Terms") govern your access to and use of infinityAI (the "Service"). By creating an account or using the Service, you agree to these Terms. If you don't agree, don't use the Service.

1. Acceptance

By clicking "Create account", checking the consent box during signup, or accessing the Service, you accept these Terms and our Privacy Policy. If you accept on behalf of a company, you represent that you are authorized to bind that company.

2. Account & eligibility

• You must be at least 16 years old.
• You are responsible for safeguarding your password and all activity under your account.
• One account per person or organization. Sharing logins is not permitted.
• Notify us at [email protected] immediately if you suspect unauthorized access.

3. The Service

infinityAI lets you build, deploy, and manage AI voice agents powered by Vapi infrastructure. Features include the 5-step agent builder, knowledge base management, integrations with CRM/booking/email tools, outbound call campaigns, the Inbox/Contacts CRM layer, call analytics, and billing controls.

We may add, modify, or remove features at any time. We will give reasonable notice for changes that materially reduce existing functionality.

4. Acceptable use

You agree NOT to use the Service to:

• Place calls or send messages that violate the Telephone Consumer Protection Act (TCPA), CAN-SPAM, GDPR, or any other applicable law.
• Make robocalls without express prior written consent from the recipient where required.
• Impersonate another person or organization in a deceptive manner.
• Distribute malware, conduct phishing, or facilitate fraud.
• Harass, threaten, or harm any individual.
• Resell, sublicense, or repackage the Service as your own without an Agency-tier agreement.
• Reverse-engineer, scrape, or attempt to extract source code or model weights.
• Circumvent rate limits, billing, or other technical safeguards.
• Use the Service in industries we explicitly prohibit (adult content, gambling without proper licensing, election interference, weapons sales).

5. Caller consent & TCPA

You are solely responsible for compliance with calling laws. Before placing outbound calls or recording inbound calls, you must:

• Obtain prior express written consent where required (e.g., for marketing calls in the US).
• Honor Do-Not-Call (DNC) registry requests and internal opt-outs.
• Disclose AI involvement where required by law (some US states require disclosure that the caller is an AI).
• Obtain consent for call recording in two-party-consent jurisdictions.

Violations may result in immediate suspension and reporting to relevant authorities. Fines and penalties for TCPA violations are your sole responsibility.

6. Billing & subscriptions

Subscription plans (Free, Starter, Pro, Agency) bill monthly through Stripe. Charges are made in advance for the upcoming billing period.

• Plan minutes reset on the renewal date and do NOT roll over.
• Purchased minute packs are separate, never expire, and persist across plan changes.
• You can cancel anytime in the dashboard. Cancellation takes effect at the end of the current billing period — no prorated refunds.
• Failed renewals downgrade you to the Free plan after a 7-day grace period.

7. Auto-recharge

If you enable auto-recharge, your saved Stripe payment method will be charged automatically when your minute balance falls below the threshold you set. You can disable auto-recharge at any time in Billing → Auto-Recharge. We enforce a 5-minute cooldown between recharges to prevent runaway charges.

8. Minutes & credits

One minute of call time = 60 seconds of agent talk time, deducted in real-time as calls progress. Sub-minute usage is rounded to the nearest second. Phone number rentals deduct a fixed seconds-equivalent monthly. Failed calls (no-answer, busy) are not charged.

9. Refunds

All charges are non-refundable except where required by law. We may issue good-faith refunds for service outages, billing errors, or fraud. Submit refund requests to [email protected].

10. Third-party services

The Service relies on third parties including Vapi, OpenAI, Groq, Stripe, Twilio, and any integrations you enable. Those services have their own terms and data practices. We are not responsible for outages, errors, or policy changes by third parties. Your use of an integration constitutes acceptance of that provider's terms.

11. Intellectual property

Our IP

The Service, including software, design, logos ("infinityAI"), and documentation, is owned by us and protected by copyright and trademark law. We grant you a limited, non-exclusive, non-transferable license to use the Service in accordance with these Terms.

Your content

You retain all rights to content you upload (knowledge base files, prompts, contact lists, recordings, transcripts). You grant us a limited license to host, process, and transmit that content as necessary to provide the Service.

12. Suspension & termination

We may suspend or terminate your account immediately if you violate these Terms, abuse the Service, or fail to pay. Upon termination, your data is purged within 30 days per our Privacy Policy. You may delete your account anytime in dashboard settings.

13. Disclaimer

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT AI-GENERATED OUTPUTS WILL ALWAYS BE ACCURATE.

14. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, INFINITYAI'S TOTAL LIABILITY FOR ANY CLAIM ARISING FROM THESE TERMS OR THE SERVICE IS LIMITED TO THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM, OR (B) USD $100.

WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST DATA, OR REPUTATIONAL HARM.

15. Indemnification

You agree to indemnify and hold us harmless from any claim, damage, or expense (including reasonable legal fees) arising from your use of the Service, your content, or your violation of these Terms or applicable law — including TCPA violations.

16. Governing law

These Terms are governed by the laws of the State of Delaware, USA, without regard to conflict-of-laws principles. Disputes will be resolved exclusively in the state and federal courts located in Wilmington, Delaware. You waive any right to a jury trial or class action.

17. Changes to these Terms

We may update these Terms. Material changes will be announced via email and a dashboard banner at least 14 days before taking effect. Continued use after the effective date means acceptance.

18. Contact

Questions about these Terms:

infinityAI — Legal Team
[email protected]