Help Center
How can we help?
Search the FAQ below for instant answers. Still stuck? Open a support ticket and we'll reply by email.
Getting started
How do I create my first AI voice agent? +
Go to the dashboard and click "New Agent". The 5-step wizard walks you through naming your agent, generating an AI prompt, uploading your knowledge base, configuring integrations, and deploying live. Most users finish in under 5 minutes.
Why don't I see any free minutes after signing up? +
infinityAI no longer ships with free trial minutes. You can build, preview, and configure agents on any plan — but to place actual calls you need an active Starter or Pro plan, or a one-time minute pack. See pricing.
Do I need a credit card to sign up? +
No. You can register and explore the dashboard for free. A card is only required when you subscribe to a plan or buy a minute pack.
Plans & billing
What is the difference between Starter and Pro? +
Starter ($29/mo) includes 100 call minutes and 3 agents. Pro ($79/mo) includes 500 minutes, unlimited agents, advanced analytics, AI call summaries, white-label widget, and priority support.
Do plan minutes roll over? +
No — plan minutes reset on your monthly renewal date. Minute packs (one-time purchases) never expire and stack on top of your plan minutes.
How does auto-recharge work? +
Set a balance threshold and a recharge amount in
Billing → Auto-Recharge. When your minutes drop below the threshold, your saved card is automatically charged off-session. There is a 5-minute cooldown to prevent accidental loops.
Can I get a refund? +
All charges are non-refundable except where required by law. We may issue good-faith refunds for service outages, billing errors, or fraud. Email [email protected].
Voice & calls
Can my agent make outbound calls? +
Yes. Use the dashboard "Test call" button on any agent, or create an outbound campaign to dial a list of contacts. Outbound is included in all paid plans.
How accurate are AI call transcripts? +
We use Deepgram Nova-3 for transcription, which delivers ~95% accuracy on clean audio. Background denoising is enabled by default to improve accuracy further.
Does the AI sound natural? +
Yes — voices come from Cartesia Sonic-English (default) with 11labs fallback. Both deliver near-human quality with natural inflection. Pick from dozens of voice options in the agent builder.
Are my calls recorded? +
By default, yes — recordings are stored encrypted and accessible from the call log. You can disable recording per-agent in the agent settings.
Integrations
Which CRMs are supported? +
GoHighLevel, HubSpot, and Zoho CRM are supported out of the box. Calendly and Google Calendar for booking. Shopify for e-commerce. SendGrid, Mailchimp, Omnisend for email. Twilio for SMS. Stripe for payments. Zendesk and Freshdesk for support.
How do I connect my CRM? +
Visit
Integrations in the sidebar. Pick your service, paste API credentials, click Test, then Save. Connected services automatically appear in agent builder Step 4.
Can my agent book appointments during a call? +
Yes — connect Calendly or Google Calendar, enable the booking tool in your agent, and the AI will check availability and book directly during the call.
Account & security
How do I reset my password? +
On the sign-in page, click "Forgot password?" and enter your email. We will send a reset link valid for 60 minutes.
How do I delete my account? +
Email [email protected] from the address on your account. Data is purged within 30 days as described in our Privacy Policy.
Where are my call recordings stored? +
Recordings are stored encrypted-at-rest by Vapi (our voice infrastructure provider). They are accessible only via your authenticated dashboard session.